Services

We understand that this is
not simply a technology purchase
this is your journey.

Smart manufacturing optimizes productivity, quality, risk management, and sustainability.

Services

SYSTEM INTEGRATION

We offer a set of services for integrating software solutions, both AGW-related and 3rd-party ones.

Our integration team will install and integrate the software you need, whether it is combined with AGW or entirely independent.
The systems we integrate with the plant floor equipment include but are not limited to the following:

ERP;
MES;
Quality;
Logistics;
SCADA/HMI.

Choose OLSOM as your system integration service provider, to guarantee your equipment works flawlessly and as expected.

CONSULTING

Our IT-consulting services start with an in-depth study of your manufacturing technology. We work closely with engineers, MP&Ls, the factory's IT-department, and other vendors to gather the required metrics.

As soon as we can see the big picture, the strategy development begins. Here at OLSOM, we understand that tight time frames and budgets are always an issue. This is why our IT-consulting experts figure out the most cost-effective solutions for your business.

OLSOM thinks globally. We focus on improving both current and future budget management for your company. Our services are about delivering significant improvements to your business processes in terms of performance, cost-effectiveness, and quality. Select OLSOM IT-consulting services – invest in your ROI increase.

SUPPORT

We provide customers with 24/7 real-time technical support. We deliver our services via remotely controlled software secured over a Virtual Private Network.

This way, our support specialists identify the core of an issue and fix the problem in minutes.

OLSOM support services suit businesses of any scale. We offer a broad range of support delivery models: from on-demand support calls to Global Service Desk towers integration.

We also introduce a toolset for regular system health checks and software performance monitoring. Lean on OLSOM support services, detect and eliminate threats before they start impacting your business processes.

TRAINING

LEVEL 1 – END-USER TRAINING. End-User Training aims to overview the delivered solution. Our training specialists cover multiple aspects of the solution:

Features;
Functions;
Operator, maintenance, and quality procedures;
Application Master Data and Operations management;
Data analysis;
Exception management.

LEVEL 2 – ADMINISTRATIVE TRAINING.
Administrative Training covers the solution’s architecture and infrastructure: maintenance procedures, guidelines for proactive monitoring etc. We teach your employees to troubleshoot the solution and manage users.

LEVEL 3 – BASIC AGW SYSTEM TRAINING.
Cover the full range of AGW functionality to get down to AGW system administration, first- and second-level system support, and to perform small adjustments in your AGW solution.

LEVEL 4 – ADVANCED AGW SYSTEM TRAINING.
Training with the AGW technologies. We explain the principles, technologies, and architecture of AGW solutions;
AGW development. Our training specialists cover the AGW IP platform configuration, working with AGW IP workflows development. Your employees will be able to map the business processes and entities to AGW workflows;
AGW solution optimization. The OLSOM team teaches you to design ergonomic HMIs and product labels. We also cover the tech part: AGW IP scripting and SQL stored procedures optimization. OLSOM shows you how to enhance software performance and balance the loads.

Advanced AGW System Training teaches your staff to design, develop, implement, and support AGW solutions.