SERVICESWith the years of experience in development of robust solutions for manufacturing and logistics OLSOM professional services team delivers projects with value that goes beyond the expectations. We deliver projects starting with solution design to full implementation and user acceptance. We offer flexible user training package and 24 x 7 x 365 post-delivery support and maintenance accompanied with proactive monitoring and health check services. Standardized project methodologies lead to efficient, repeatable implementations. We frequently work closely with customers to design and deliver cost effective solutions of a great value locally or globally.
System IntegrationBeyond the delivery of solutions built with AGWTM Solution Suite product set OLSOM professional services team integrates other 3rd as a components of the entire solution or completely independent. party products either along with AGWTM We perform integration of plant floor tools and PLC's with ERP, MES, Quality, Logistics, SCADA/HMI systems, integration between various applications.
Technical supportAt OLSOM we understand mission critical environments and importance of operations continuity for your business. Your business process can't afford to have excessive downtime due to the nature of customer commitments and time sensitivities for delivery. With that in mind, we have developed and offer production support services used by global customers. We provide our customers with 24x7 personalized, real-time support by qualified technicians 365 days a year. Our support team uses remotely controlled software, secured over a Virtual Private Network, to directly detect root cause and apply remedy within minutes of your call. Our support services are scaled to the size of your company: from integrated into Global Service Desk towers of big corporations to per-demand support calls for small companies. OLSOM provides support whenever you need. Even earlier than you might need it. Tools for proactive monitoring and health check developed and offered in OLSOM allow detecting of most pre-failure conditions before they start impacting your business minimizing downtimes.
PLC ProgrammingBeing a solution provider for manufacturing IT deeply engaged in plant floor tooling OLSOM has recently extended its service list introducing controls team with expertise in PLC programming. We offer programming services for smaller automation controllers Opto 22 PAC as well scale industrial standard AB ControlLogix. The synergy of experience in software development and industrial controls allows us to solve complex tasks not standard for traditional controls such as heuristic signal processing, balk management of string data, etc. We've just entered this area. More to come...